Swenson Baseball Company Policies
SecurityThis website uses "Secure Socket Layers" (SSL) technology to encrypt vital data such as your credit card number. This "scrambles" your information when it is sent, making it virtually impossible for information sent over the Internet to be intercepted. You can confirm this technology is active by observing a "padlock" icon in the status bar along the bottom of your browser.
Personal InformationWe collect contact information (including your e-mail address and mailing address), and financial information (including credit card numbers). We use this information to process orders, to ensure that orders are shipped to the right address and to verify shipping and billing information. We also use this information to contact you regarding your order when necessary and to send offers for our products and services. If you do not want to receive such offers, please contact us. This site identifies your IP address to help identify you and your shopping cart. This site also uses "cookies" to ensure the proper function of your shopping cart.
PrivacyWe will not sell, rent or give your contact information to anyone without your consent, except if we must respond to subpoenas, court orders or other legal processes.
Ordering OnlineSince you're already on our website, go to our Home Page and select a product. When you have made your selection, click the "Order This Glove" button to add it to your "shopping cart." When you are ready to place an order, click on "Proceed to Checkout." We accept MasterCard, VISA, Discover, checks or money orders. (See Payment By Check, below.)
Ordering by PhonePlace your order by calling 208-484-6860. If you do not reach us, leave the following information on our voice mail: Your NAME, the STATE you're calling from, and your 10 DIGIT PHONE NUMBER (speak slowly and clearly). We will promptly return your call.
Ordering by MailYou may MAIL a complete order to us. This website will help you complete an order form. Start by going to the Home Page and selecting a product. Use the website to order the product using instructions on each page. Your subtotal, shipping, tax and total will be calculated for you. Then follow the directions to print your order and mail it to us. Your information will NOT be sent over the Internet. We accept MasterCard, Visa, Discover, checks or money orders. If paying by check or money order, please be sure to enclose your check or money order with the order form. Mail orders to:
Payment By Credit CardWe accept Master Card, Visa and Discover. All Swenson Baseball Company credit card transactions over the Internet use technology that "scrambles" the information for your security. We also accept credit card payments by Mail.
Payment By CheckYou may pay by check when ordering by mail. (See Ordering By Mail above). This website will help you complete an order form. Your information will not be sent over the Internet. Please use the mailing address above.
NO CODSorry, but we have found it very difficult in some cases to collect from the Post Office.
ShippingShipping and handling fees are listed along with each product. When you complete an order form on this website, shipping charges will automatically be calculated for you. These shipping charges apply only to the 50 United States of America. Orders from other countries are welcome. Please Contact Us for information. Two day or overnight shipping requests are also welcome. Please Contact Us for information.
Turn Around TimeDue to the custom-made nature of our gloves, it may be 3 to 4 weeks before your glove is ready for shipment. We will contact you if there will be any delays, and your credit card will not be charged until the glove is ready to ship.
Bats and batting gloves that are in stock are shipped the next business day. If there will be any delay due to availability or stock on hand, we will contact you by e-mail.
Sales TaxSales tax is 6.0% and is charged to Idaho residents only.
Refunds, Returns, and ExchangesGLOVES: Due to their custom-made nature, we cannot accept returns or exchanges for our gloves or batting gloves. If you believe there is a manufacturing defect with your glove, please Contact Us for a Return Authorization. No warranty claims will be accepted without a Return Authorization. Shipping charges are not refundable.
BATS: Our bats are made of wood, and wood occasionally breaks. As a result, there is no warranty, refunds, returns or exchanges on our bats.
Swenson Baseball Company takes great care to fill your order accurately. If, however, you find that we have made an error, please Contact Us. We will correct any error.
LiabilityAll products are sold under the condition that we cannot guarantee the user freedom from injury. The user assumes all risks.
WarningBaseball is a high performance athletic sport, and there is a risk of severe injury or even death. Be sure to practice and play under the guidance of a qualified coach. Periodically check your equipment for signs of wear. If your equipment becomes stretched, thin, torn, cracked, etc., stop using it immediately and replace it with new equipment.